![]() I figure a big-name company such as ChargePoint would be more reliable than some of the other newer smart-chargers available. It is expensive, but I like keeping track of how much power my car is using. I've been looking at the ChargePoint Home Flex unit. Like you, I was a vocal supporter of the JuiceBox units. I learned to live with both of those somewhat minor issues. Best I could tell, I had to push & hold the release button for a few seconds before unplugging from the car. The newer unit never had that problem, but it would error out sometimes when I unplugged it from the car. The only issue I had before the app update was my older unit would often lose connection with the servers and be offline for days or weeks. He seemed to say it was a known issue with the app update. They "put in a ticket" and said they'll e-mail me something to attach a screenshot. I finally called them about this (can't charge if I have to "unlock" the charger when I plug in, and the app doesn't work). Just got an update to the app today (2-Mar) and now both units say "Not working correctly", even though it worked just before the app update. Setting them up with "Plug and Charge" never worked. Both units required me to setup "Unlock and Charge", and I had to "Unlock" them in the app for my vehicle to charge. (Backstory over.) The older unit is stuck at the 6A setting. Now I'm down to 1 EV and only use the newer of the 2. I had 2 PHEV/EV's in the past, so figured needed 2 units. I have 2 units, both the older orange colored style (1 with status lights, and an older without status lights). I used to wholeheartedly recommend JuiceBox - I know three people who bought them on my recommendation. (As I did in the ticket, as I did in an app review, etc, etc.) It did get resolved via the ticket but I just got the "review your support experience" survey an hour ago. ![]() I was nearly stranded because one vehicle didn't like only receiving 7A and stopped charging after only a few minutes, so I woke up with only 30% charge instead of 85%. I can't have my units just derate to 7A with no way for me to fix it. Because if they don't, I will NEED to replace them. I hope they don't discontinue the old app/website until they get all these bugs fully sorted out. I had to open a ticket and have them do it. I tried to reset them in X Way, the old JuiceNet, and via the website, none set it properly. Once they turn off access, I will no longer have any means to manage the load group.Īnd last week, my two units decided to set themselves to 7A max, apparently due to merely OPENING the Enel X Way app. I have two JuiceBoxes in a "load group" to share amperage. That will certainly change going forward.Īnyone else experiencing similar issues and having any luck getting a response? ![]() I'd previously been quite happy with my Juicebox hardware and the old app, and quite vocal in recommending it in various EV communities. The icing on the cake was that after reporting these issues through the new app's ticketing system, today, after many weeks of silence, I received a response that my ticket was being 'admistratively closed' with ZERO attempt to resolve the issues, and zero explanation. ![]() Years of previous charge history from the old app was also wiped with no notification. The big problems for me are that my charger now goes through an error cycle every time a vehicle is plugged in, before ultimately charging as normal, but requiring me to wait 20-30 seconds to confirm rather than being able to just walk away. There are hundreds of one-star reviews in just the past month in the App Store with all manner of problems. Transitioning between the apps required a convoluted process, and the new app is significantly less functional and more buggy than the old one. Anyone who has a Juicebox home charger was recently notified by email that they would be required to update from the perfectly functional EV JuiceNet app to a new Enel X Way app that appears to have been released in Alpha.
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